REFUND POLICY
If you would like to return or exchange product bought from the KOIKOI Clothing online store, please contact info@koikoi.co.za
We offer FREE returns and exchanges if the product is still in its original form.
Returns and exchanges
If you are not satisfied with your purchase, we will gladly assist you in an exchange or refund of any unworn merchandise, within 30 days from the purchase date. All items must have the original swing tags attached and must be in the original condition you received them, accompanied by the original proof of purchase.
Once we have inspected the items you would like to exchange, we will send you the replacement product that you would like. In the case of a refund, the same inspection applies, thereafter a refund will be issued.
Please keep in mind that refunds can take 5 – 10 working days to reflect in your account.
All items discounted, purchased on sale, or using a promotional code are final sale and cannot be returned or exchanged.
KOIKOI Clothing is not responsible for the shipping costs of your returned or exchanged items.
Not what you ordered?
If we accidentally deliver the wrong product to you, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible; or provide a refund if that is your preference.
Defect/Damaged Product
In the unlikely event that your product is a defect or damaged at the time of delivery, please notify us within 48 hours of delivery, of the defect/damages by emailing us at info@koikoi.co.za. We will arrange to collect the product from you at no charge. When packing the product for the return please ensure you package it carefully so that it does not become more damaged en route.
Once received in our head office, we will inspect the goods and decide whether to issue a refund or repair the goods. In this case, we will keep you informed.
When claiming a return for any defect/damaged KOIKOI “Product”, in your email to us, you will need to complete the following:
– Step One: Email all the details listed below to info@koikoi.co.za
– Step Two: Attach the original proof of purchase to the email.
– Step Three: Provide us with the following listed details and attachments.
Required details:
- Name & Surname
- Telephone number
- Email address
- A description and photograph of the faulty product
What is a defect?
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances
The following will NOT be regarded as defects and will not entitle you to a return under this section:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse, or incorrect usage of the product;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product; and
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
KOIKOI reserves the right to inspect and determine whether your return claim is valid for a defective product replacement/refund. Any suspected fraudulent behavior will be marked as fraud and investigated before approving the return.